Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

The Senior Healthy Living Director provides leadership and strategic oversight of the Marin YMCA’s health and wellness programs and services. In partnership with the Associate Executive Director, this position oversees the operations and staff for group exercise, small group training, personal training, aquatics, health education, wellness floors, sports, and other member engagement initiatives. This role is responsible for program operations, budget management, and staff supervision and development. The Senior Director ensures alignment with YMCA member engagement principles: Welcome, Connect, Support, and Invite.

Key Responsibilities

Strategic Leadership & Planning

• Develop annual departmental plans, budgets, and forecasts; adjust plans proactively to meet evolving revenue and engagement targets.
• Monitor program participation and member satisfaction metrics; design strategies to strengthen member experience and engagement.
• Regularly assess program offerings and develop new initiatives that align with member needs and organizational goals.
• Participate in Association Member Experience POD and other relevant workgroups.

Staff & Department Oversight

• Supervise Wellness, Group Exercise, and Aquatics teams, ensuring operational excellence and program quality.
• Lead recruitment, onboarding, training, scheduling, and performance management for departmental staff.
• Develop and implement training and coaching programs that emphasize YMCA values, safety standards, and service excellence.
• Conduct regular staff meetings to foster communication, alignment, and a positive team culture.

Retention and Member Engagement

• Develop and manage a schedule of wellness options for members, including orientations, group exercise classes, sports, swim lessons, and other offerings.
• Collaborate with Marketing & Communications and other departments to promote programs and ensure consistent communication.
• Maintain service standards, oversee issue resolution, and model cross-departmental collaboration

Operational Excellence

• Partner with Facilities staff to address equipment issues and preventative maintenance needs, ensuring safety and minimizing downtime.
• Manage wellness floor equipment leasing and purchasing; optimize space design for member needs.
• Ensure that facility spaces are safe, welcoming, and accessible.
• Provide direct service as needed, including substituting for group exercise classes, personal training, swim lessons, or other program areas.

Community & Philanthropy

• Lead Annual Community Campaign efforts for Wellness, Group Exercise, and Aquatics Departments.
• Cultivate partnerships with local organizations, businesses, and schools.
• Represent the YMCA at community and networking events to strengthen visibility and engagement.

Minimum Qualifications

• Bachelor’s degree or equivalent professional experience in leadership, customer service, operations, wellness, or healthcare.
• 4+ years of supervisory experience.
• 2+ years as a personal trainer, group exercise instructor, lifeguard, or in a wellness leadership role; current certifications required.
• Experience developing and managing budgets.
• Strong leadership, communication, and interpersonal skills.
• Ability to work effectively with diverse populations and community stakeholders.
• Proficiency in Microsoft Office; willingness to learn internal systems.
• Ability to work flexible hours including mornings, evenings, and weekends as needed.

Preferred

• Experience supervising membership or program operations.
• Experience overseeing aquatics operations.
• Bilingual in Spanish.
• Familiarity with CRM systems such as Salesforce.
• Experience with Adobe products.

Work Environment & Physical Demands

• Work is performed in a combination of office, fitness center, pool, and community settings.
• Regular interaction with staff, members, and community partners in a fast-paced, service-oriented environment.
• Must be able to move about the facility, stand for extended periods, and occasionally lift up to 40 pounds.
• Ability to demonstrate and/or assist with physical fitness activities, including exercise equipment setup, group exercise, or aquatics programming as needed.
• Noise levels can vary from quiet office settings to loud gymnasium or pool environments.
• Requires flexibility to work early mornings, evenings, weekends, and occasional holidays.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Senior Healthy Living Director position offers a Salary of $92,000 – $102,000 per year. Based on experience, qualifications, and alignment with salary benchmarks for similar roles.

Job Type: Full-time

Pay: $88,000.00 - $98,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person