Job Description

The Support Professional, Nursing provides support for Nursing Programs Director, Nursing Department Faculty, and current & prospective nursing students.

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Requisition ID: 1002
Position Number: 00001863
Employee Group: APSS Bargaining Agreement
Schedule: 18 hours/40 weeks
Compensation: Level C; $17.94 per hour
Benefits: Part-time
Reports to: Director of Nursing Programs
Posting Opens: 10/07/2025
Posting Closes: 10/21/2025

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ESSENTIAL FUNCTIONS

• Receive student visitors, answer phones, and screen calls. Address students’ questions and/or concerns related to the nursing program or guide them to the appropriate resources, person(s), or department, as needed.
• Enter and file student data and follow up correspondence.
• Maintain accurate records, files, and office activities with strict standards of confidentiality.
• Route incoming mail and assist with printing orders for the Nursing Department.
• Compose & conduct accurate written correspondence (letters and e-mail), forms, reports, tables, graphs, memos, as needed.
• Assist with maintaining accurate content on the department website.
• Assist with development of various departmental public or internal documents including brochures, student handbook, departmental policies or practices, etc.
• Assist the Nursing Department in planning and coordinating department and student related events.
• Schedule meetings and prepare meeting materials as requested. Record, distribute and maintain accurate meeting minutes with all related documents.
• Maintain documents for accreditation and licensing reports.
• Conduct student and graduate surveys as needed for accreditation and compile survey data for review.
• Provide support for administrative and instructional staff as appropriate.
• Actively engage in activities that promote professional development goals and needs.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned.

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JOB SPECIFICATIONS
Education Credentials

• Associate’s Degree required or comparable combination of relevant education and experience.

Work Experience

• One (1) year of experience in a customer service position required
• Knowledge of Nursing Licensure in Michigan preferred
• Familiarity with Nursing Accreditation or similar preferred

Skills

• Excellent proofreading skills and have aptitude for detailed work, including: record keeping, filing, and preparation of accreditation reports and documents.
• Strong command of the Microsoft Office Suite, plus a willingness to learn additional proprietary software
• Excellent verbal and written communication skills
• Must be proficient in verbal, written, and interpersonal communication skills to work effectively and professionally with diverse populations.
• Project a professional image including punctuality, positive attitude, and a consistent attendance record.
• Ability to demonstrate excellent customer service skills, with a diverse population, including under stressful conditions. This includes effective communication and pleasant, helpful manner in person, on telephone, or via written communication.
• Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

Physical Demands

• Ability to lift and move up to 25 pounds.
• Ability to sit/rise repeatedly

Mental Demands

• Ability to perform daily routine and unexpected duties with minimal supervision.
• Ability to organize, manage and prioritize multiple tasks, and meet timelines in a multi-project environment with minimal supervision.
• Must use good judgment in handling sensitive or difficult situations, while maintaining confidentiality.

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Ability to work in busy office environment with frequent interruptions

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BENEFITS

• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including a state retirement plan.

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NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

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NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

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